Shipping & Returns
Every Red Oak Treasure Market piece is handmade with care, and we want your order to arrive safely and exactly as expected. Here’s what you need to know about shipping, cancellations, and order issues.
Processing & Delivery
Most orders ship within 3–5 business days after purchase. Once shipped, delivery typically takes an additional 3–7 business days, depending on your location.
​
Custom and made-to-order pieces may require additional time. An estimated turnaround time will be discussed with you individually when your order is arranged.
Shipping
We currently ship within the United States only using USPS.
​
Shipping costs are calculated at checkout based on your order and destination. You’ll receive tracking information as soon as your order ships.
​
Please make sure your shipping address is correct before completing your purchase.
Cancellations
Standard orders may be canceled for a full refund as long as the order has not yet shipped.
​
Custom and personalized orders may be canceled before work has begun. Once work on a custom piece has started, the order cannot be canceled.
Returns
Because our pieces are handmade and one-of-a-kind, all sales are final, and we do not accept returns or exchanges for change of mind.
That said, we truly want you to love your purchase. If your order arrives damaged, defective, incorrect, or there is another problem with your purchase, please contact us within 7 business days of delivery.
Please include your order information along with clear photos of the item and its packaging so we can understand what happened and make it right.
Depending on the circumstances and availability, we’ll work with you to arrange a replacement when possible or a refund.
If we ask you to return an item because it arrived damaged, defective, or incorrect, Red Oak Treasure Market will cover the return shipping cost.
Processing & Delivery
Most orders ship within 3–5 business days after purchase. Once shipped, delivery typically takes an additional 3–7 business days, depending on your location.
​
Custom and made-to-order pieces may require additional time. An estimated turnaround time will be discussed with you individually when your order is arranged.
Lost Packages
If your USPS tracking does not show that your package was delivered and you believe it may be lost in transit, please contact us. We’ll work with you and USPS to investigate the shipment and determine an appropriate replacement or refund.
​
If USPS tracking shows your package as Delivered but you cannot locate it, please first check with other members of your household, nearby neighbors, and your local USPS office. Occasionally, packages are scanned as delivered shortly before they actually arrive.
​
We’re happy to assist with locating the shipment or providing information needed for a USPS inquiry; however, Red Oak Treasure Market cannot automatically replace or refund an order that USPS has confirmed as delivered.
Questions?
If something doesn’t seem right with your order, please reach out. We would much rather have the opportunity to help than leave you unhappy with your purchase.