Refund Policy
Because each Red Oak Treasure Market piece is handmade and one-of-a-kind, all sales are final. We do not offer refunds for change of mind, but we want you to be happy with your purchase and will work with you when something has gone wrong with your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or there is another problem with your purchase, please contact us within 7 business days of delivery.
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Please include your order information and clear photos of both the item and its packaging. Once we’ve reviewed the issue, we’ll work with you to arrange a replacement when possible or issue an appropriate refund.
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When a refund is issued because an item arrived damaged, defective, or incorrect, the refund will include the original shipping charges. If we require the item to be returned, Red Oak Treasure Market will also cover the cost of return shipping.
Lost Packages
If USPS tracking does not show your package as delivered and the shipment is determined to be lost in transit, we’ll work with you to arrange a replacement when possible or issue a refund, including the original shipping charges.
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Packages marked as Delivered by USPS are handled according to our Shipping & Returns Policy and are not automatically eligible for a refund.
Order Cancellations
Standard orders canceled before they have shipped are eligible for a full refund, including any shipping charges paid at checkout.
Custom and personalized orders may be canceled for a full refund before work has begun. Once work on a custom piece has started, the order cannot be canceled or refunded.
Sale & Discounted Items
Sale and discounted items follow the same policy as our regularly priced pieces. They are final sale but remain eligible for a replacement or refund when there is a qualifying problem with the order.
Gift Cards
Gift cards are non-refundable, except where required by applicable law.
How Refunds Are Issued
Approved refunds will be returned to the original payment method used for the purchase.
Once we have processed your refund, please allow approximately 5–10 business days for the funds to appear in your account. Processing times vary depending on your bank, card issuer, or payment provider.
Questions or Problems With an Order
If there’s a problem with your purchase, please reach out. We’ll review the situation and do our best to find a fair solution.